FAQs

What does Refloreo sell? We sell makeup, cosmetics, and related beauty accessories through https://refloreo.com . Refloreo is operated by Dongguan Bailan Trading Co., Ltd.. How do I contact customer support? Email support@refloreo.com . Include your order number for order-related questions. When will my order be processed? Orders are usually processed in 1–3 business days after payment confirmation. How long does delivery take? Estimated transit time after dispatch is 7–15 business days for U.S. deliveries and 10–25 business days for other supported destinations. Processing takes an additional 1–3 business days. See our Shipping Policy for details. What are the shipping fees? Applicable shipping charges are displayed at checkout before purchase. Can I track my order? Tracking information is sent after dispatch when available. Contact us if tracking details do not update as expected. Can I change or cancel an order? Contact support@refloreo.com as soon as possible. We will try to assist before dispatch. Legal cancellation rights are unaffected. What is the return period? Eligible returns may be requested within 30 calendar days of delivery. See the Return & Refund Policy . Can opened cosmetics be returned? Opened or used cosmetics may not qualify for a voluntary change-of-mind return for hygiene reasons where allowed by law. Your rights for defective or incorrectly supplied goods are not affected. How do I start a return? Send your order number and request to support@refloreo.com before shipping an item. We will provide instructions and confirm the appropriate receiving address. Where do I send an approved return? We currently list a designated U.S. return receiving location in our Return & Refund Policy . Please wait for our return instructions before shipping. Do not mail returns to the China registered business address. Who pays for a return? For voluntary change-of-mind returns, customers generally pay return shipping unless we agree otherwise or applicable law requires otherwise. Defective or incorrect items are handled under applicable consumer law. When will I receive a refund? After approval and satisfaction of applicable return conditions, we aim to initiate the refund within 5 business days. Payment providers may need additional time to post the funds. What if my order arrives damaged or incorrect? Email support@refloreo.com with your order number, a description, and photographs if available. We will review and provide the applicable remedy. Which payment methods do you accept? Available payment methods appear at checkout and may differ depending on your location. See our Payment Policy . Are international import duties included? Import duties and taxes may apply depending on destination. Charges not collected at checkout may be payable on import, subject to applicable law. Will the product color match my screen? Lighting, photography, and device settings may affect the appearance of cosmetics. Review product descriptions and shade options carefully. Are your products suitable for every skin type? Suitability varies by product and individual sensitivity. Review product labeling, ingredients, instructions, and warnings. Stop use if irritation occurs. How can I control marketing and cookies? Use our available Cookie Preferences and Your Privacy Choices controls where applicable. You can unsubscribe from marketing emails using the unsubscribe link. Who operates this store? Dongguan Bailan Trading Co., Ltd. Room 403, No. 8 Yongmao North Road, Shatian Town, Dongguan City, Guangdong Province, China support@refloreo.com https://refloreo.com